Returns and Refund
Last Updated: 25 May 2026
At One7, we want you to be satisfied with your purchase. This Returns & Refund Policy explains your rights and our process for returns, exchanges, refunds, and faulty items purchased through our website one7.clothing.
Nothing in this policy limits or excludes your rights under the Consumer Guarantees Act 1993, the Fair Trading Act 1986, or any other rights available to you under New Zealand law.
Eligibility for Returns
We may accept returns for eligible items where they are returned within 14 days of delivery, are unworn, unwashed, unused, in original condition, and have all tags attached. Items returned outside this timeframe or not in original condition may not be accepted unless required by law.
We may not accept change-of-mind returns for:
- Sale or discounted items
- Gift cards
- Items marked as final sale
- Any item returned in a condition that is not resaleable
Change of Mind Returns
If you change your mind about an eligible purchase, you may request a return within 14 days of delivery. Unless otherwise stated, return shipping costs for change-of-mind returns are your responsibility, and original shipping charges are non-refundable.
Some or all product images displayed on our Website may be generated using artificial intelligence and are provided for illustrative purposes only. Minor differences between a product image and the delivered item will not, by themselves, mean that an item is faulty, provided the item matches its description in all material respects.
Faulty, Damaged, or Incorrect Items
If you receive an item that is faulty, damaged, or incorrect, please contact us as soon as possible at support@one7.clothing with your order number, a description of the issue, and photographs where relevant. Where required under the Consumer Guarantees Act 1993, we will provide an appropriate remedy, which may include a repair, replacement, or refund.
Exchanges
If you would like to exchange an eligible item for a different size or variation, please contact us before returning the item. Exchanges are subject to product availability at the time your return is received and processed.
Returns Process
To request a return, please follow these steps:
- Email support@one7.clothing with your order number and reason for the return.
- Wait for return instructions and confirmation from us before sending the item back.
- Package the item securely in its original condition.
- Once received and inspected, we will notify you whether your return, exchange, or refund has been approved.
Refunds
Approved refunds will be processed to your original payment method within a reasonable time after the returned item has been received and inspected. Processing times may vary depending on your payment provider.
Shipping Costs
You are responsible for return shipping costs for change-of-mind returns unless we state otherwise. If the item is faulty, damaged, or incorrect, we will meet our obligations under New Zealand consumer law in relation to return shipping and any applicable remedy.
Contact Us
If you have any questions about this Returns & Refund Policy, please contact us at support@one7.clothing.